Heavy double door lift cable came off drum and hung around torque tube then broke. Door bent rails, tore supports off wall, and rollers pulled from door with door jammed half open on one side and one foot off ground on other. Anthony from Precision arrived early in appointment window with good communication prior to arrival. Provided estimate for repairs and went straight to work. Got the door back down on the ground, repaired rails, straighten and reattached rail supports. Unloaded the torque springs, replaced the torque shaft, replaced the lift cables, loaded the springs, reinstalled all rollers and checked proper door operation. Great Job performed in a timely and professional manner at a fair price. Greatly appreciated!
Response from Anthony Sweat
Business Owner
Bob, thanks for sharing your experience. We’re pleased our team restored safe operation and completed the garage door repairs promptly. We’ll pass your kind words along to the team.