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about Precision Garage Door
Precision Garage Door of Fayettevillehas received 266 reviews, averaging 4.87 Stars:
Goldsboro, NC
Raeford, NC
Absolutely horrible! Advertise same day service but when I called was told first available was tomorrow between 2:00-6:00PM. Told them exactly what system I have,Wayne-Dalton Torquemaster and that the left spring was broken. Was told they could send a tech to evaluate and quote for repair. Tech showed up looked at my system said we don’t repair those anymore,Wayne-Dalton is going out of business and we can’t get parts. But I can install a new system (Precision springs) for $1395. Long and short I paid $80 for them to drive out a day later to tell me they won’t fix it. I ordered a pair of springs immediately after talking to the tech. $297 shipped today. They could have told me they didn’t repair these systems before they scheduled the tech and cost me $80 for nothing.
- John Brink
We are very sorry we couldn't accommodate the same day service that we typically can. We had our schedules full every day (the day before). While that is a good problem to have, it doesn't allow us to always squeeze in a same day call. We can't get parts from Wayne Dalton to repair the spring system that you have, they wont sell them to us. For that reason, Patrick offered to replace the existing system with a conventional torque system. Replacing the whole system like we offered, isn't something we can do for the price you wanted to spend. We are happy you reached out to them and were able to get the springs they could provide for you. The service fee is something that is quoted to all customers at the time they call the call center and almost all service companies have a service fee. Some companies charge more and some charge less. That fee covers a fraction of the cost it takes to use a time slot and come to a home and evaluate the problem. The call center only handles scheduling and they are not trained garage door technicians and they also don't know when another company will not sale their parts to us. We apologize this was an inconvenience for you, but until we can evaluate the problem, we can't accurately give recommendations.
Raeford, NC
Excellent experience! From customer service to the technician, everyone was professional and prompt. Better pricing than competitors. Highly recommended.
- Kevin Thomas
Fayetteville, NC
Prompt and professional but don’t offer a lot of options and are pricey
- James Patrick
Thank you for taking the time to leave a review and share your experience. We are sorry if you were not provided with at least 3 options. After an inspection of the door is completed, our technicians are supposed to offer you "good, better, best" options. We have spoken to Tim about skipping this step and it will not happen again. We offer the 3 options so customers have the choice to do what is best for their financial situation and door needs. We appreciate you choosing Precision and we are sorry we dropped the ball on providing you the 5 star experience we strive for.
Fayetteville, NC
Prompt, professional, fantastic service! Highly recommended
- Brian Fleming
Product:
Stedman, NC
We had both garage doors tuned up and the rails and cables replaced. Will, our serviceman, was very polite and professional. He was patient and knowledgeable with our questions. Will took his time and explained what needed to be done and why. He had to order a part and return the following day. We were very impressed with his punctuality. He returned at the time specified and completed the repairs in a timely manner. Will represented the company well.
- Marriah Lee
Fayetteville, NC
All around great job!!!
- Donnie Perry
Spring Lake, NC
Just want to say that I am a service technician for HVAC company so I know the ins and outs of the service field your technician Mike Hazell showed up when promised he introduced himself with a smile. I showed him my issue gave me a quote which I accepted and he got started working right away. I was expecting a 2 hour job he finished in less than 45 min he answered all my questions he explained to me how everything works . Mike is a great tech to have on your team cause of him I will be using your company for all my garage door needs . 5 Stars
- Dror Sasson
Pinehurst, NC
Professional, on-time, knowledgeable and thorough. Mike was fast and explained all equipment with utmost experience.
- Steve Smith
Product:
Technician: Mike Hazell
Southern Pines, NC
Service men were very helpful explaining what needed to be done and different options for me. They did a great job and were done very quickly.
- Wayne Moreau
Lillington, NC
John was very professional and did a great job trying to repair my old opener and then replacing it with a new one. Great service.
- Dan Deaton
Product:
Technician: Jonathan Holbrook
Linden, NC
Extremely fast service. I started the live chat around 9:30 on a Saturday morning, and Jon, the technician, was at our home by 1:30. Our issue was immediately addressed, and since we ended up getting a new garage door, everything was done to make our current door functional until the new door is installed. The price for a new door is very fair, and we highly recommend this company.
- Shannon Maynard
Wade, NC
fast, courteous service. job well done.
- Brian Wilson
Southern Pines, NC
John and his helper were on time, fast, efficient, and did a comprehensive elevation & repair. Poster child for great service. Tim 10/22/22 Southern Pines
- Tim Johnstone
Fayetteville, NC
Jon was absolutely amazing. He explained everything thoroughly and gave an honest assessment of the price increase for the materials. He worked efficiently and expeditiously!!! I appreciated his friendliness and professionalism. Awesome job all around!!! I definitely recommend Precision Garage Door Services to others.
- Lakeisha Dodson
Linden, NC
I chose this company primarily because of their hours of operation. I was able to talk to someone by 8:30 in there noting and set an stent for survive within 24 hours. In fact, they arrived at my house about 2 hours earlier than expected. The gentleman that came assessed the problem, gave great answers to explain the why for everything. The job was completed within an hour. I feel confident that the solution I paid for along with the warranty will be followed up with the same great service should I have another issue.
- Renee Brimmer
Fayetteville, NC
My wall unit is acting weird. It sometimes won't function. Then the garage door opened by itself without any of us opening it. I'm worried because what if the garage door open garage door open by itself and we're not home.. my daughter who is a borderline autistic stays home by herself while me and my wife is at work.. pls. Kindly check
- Sixto Ty
Fayetteville, NC
After returning home from a quick trip to the grocery store our garage door would not open. The friendly folks at Precision Garage Door Service had technicians out to our house within a couple of hours. They did a quick rebuild and we were back in business! Everyone was courteous and my husband and I were thrilled with the prompt service.
- Beth Sizemore
Hope Mills, NC
John was very courteous, knowledgeable and professional. He serviced my garage door in an expedient manner and explained everything he had done.
- Renato Ruiz
Smithfield, NC
Great Job and quick and courteous. Discarded all garbage.
- Helen Battista
Stedman, NC
First time calling upon Precision Doors, the service I received just for a service call. I assure you when my doors are ready for replacement, Precision Doors will be my company. The service I received was knowledgeable and trustworthy.
- Gwen Melvin
Fayetteville, NC
Quick response, appropriate notice on ETA. Jon Holbrook!! He was very professional, super informative, and didn’t mind us watching at all. The whole time he kept us in the loop with what was no longer usable/safe and what time we had left with some parts. He took his time checking all of our needs and concerns, gave us much more than we expected in service!! Thank you so much for your great work and personality!!
- Thalia Arroyo & Chris Byrum
Hope Mills, NC
Checked previous reviews. On first contact with agency office staff were professional, competent, and knowledgeable. Tech called and sent a text prior to arrival introducing himself as John and advised of his arrival time within 45minutes to an hour. John was promptly on time, assessed the issue to install new garage door keypad. Programmed the new keypad and was finished with the install in 10 minutes . Paid with my Visa Debit card and John instantly provided me with an E receipt. I would Highly recommend John and Precision Garage for any Garage door needs.
- Louis Antonellis
Product:
Technician: Jonathan Holbrook
Pinehurst, NC
Jon Holbrook was the best. I would recommend him to everybody. He was very professional on his duties while being friendly, courteous and nice. And he did everything he was supposed to do and more.
- Pierre Petrazzini
Product:
Technician: Jonathan Holbrook
Fayetteville, NC
Jonathan was great, he came on time & fixed my door right away. Thank you for outstanding service!
- Dinah Davidson
Hope Mills, NC
Text me first, came early and did a great job. Jonathan was very knowledgeable and friendly. Had the job done and cleaned up in less than 30 minutes.
- David Leafstedt
Fayetteville, NC
Very professional and knowledgeable. The cost was fair, and the job was done well. I highly recommend them!
- Laura O
Fayetteville, NC
Brandon Mills Very knowledgeable and very polite. Glad to give you a 5 star rating for your work.
- Alex Stern
Product:
Smithfield, NC
Had to wait three days just to hear we can’t fix it. Now have to wait three more days for installation of new door. Thanks!
- Perry Wade
Product:
Technician: Jonathan Holbrook
Hope Mills, NC
Excellent job Thank you all
- Norman Bolstom
(910) 427-1367
(910) 427-1367(919) 263-3627
(919) 263-3627(919) 263-3628
(919) 263-3628(910) 427-1371
(910) 427-1371(910) 427-1404
(910) 427-1404(919) 263-3462
(919) 263-3462(910) 490-3200
(910) 490-3200Office: (984) 204-6303
223-2 W Walnut St
Goldsboro, NC 27530
We just bought this home and garage door needed repair, our serviceman explained everything to us, prices…etc, even prices to replace the door had we chosen to do that. He did a great job, for/rpl all things garage door, this door is working like new, very nice and courteous, I felt as ease to ask him anything, so we’re new to the area but we know who to call for our garage door needs. I didn’t list his name because I honestly forgot but we’re in Goldsboro
- Cathy Gahee