Garage Door Repair in Fayetteville

Adam Friedrichsen

Emailed back and forth with company rep to get a quote for converting garage doors from traditional extension springs to torsion springs. She confirmed that the conversion would be between $375-425 including parts and labor. So $850 at most. Two gentlemen arrived at what I thought was going to be the replacement appointment. They took a look and proceeded to tell me the that the cost was roughly $2,600. I told them what I was quoted before and after removing tax and removing door roller replacement to “make me a deal” it was down to roughly $2,200. Needless to say I said no thanks. We have since gone with a different company and the torsion conversion is $325 per door (parts, labor and taxes included). So not only was it a huge surprise for the quote to change so drastically between contacting the company and techs at the home but precision was not even close to competitive on pricing. Again, precision at roughly $2,200 is nearly 3.5 times more expensive. Another company is doing the same job for $650 (including, parts, labor and tax).

Kevin Brunson

Very displeased with the interaction I had with your company this morning. I was charged 101 dollars for your tech within 1 minute of being here telling me that your company doesn't carry the spring assembly I have and still want. The number i called this morning after telling them what I had was told that wouldn't be a problem. I would have never had you guys come and cost me 100 bucks if I was told that you didn't carry my spring. I understand they are probably a call center but they should not make statements as they did. The service tech told me this is a problem and if so, you would think that something would be corrected. The interaction has soured my taste and I hope something is done. I have worked in the fire service for 30 years in town and I hope if you service any of our stations that business is not conducted as I saw this morning. I have nothing good to say after this morning and hearing that your tech echoed my feelings from customers who have had the same experience.

Richard Brunson

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

I informed the call center of my issue and the type of spring assembly I had on my garage door. The call center gave me a unofficial route and dispatched a repair technician. Upon the arrival of the technician, he quickly, literally a minute after walking in my garage informed me that they did not carry the spring assembly I was wanting prompting me to tell him that I only wanted what was matching to the other door. I was told that he would route their alternative which he stated before he even started the route process that it would run roughly 1100 dollars. I quickly told him no thank you and that I could have it done by a competitor in town much cheaper abd matching what I had. He still completed the route with the over 1000 dollar price. I paid 101 dollars for a qoute even after a minute being on site I was not interested. The technician advised me that this was a huge problem and that he had faced this many times before. The call center should not lead potential customers on which causes them to lose 101 dollars. I feel this is bad business and in a time of economic strain on the community, this is not right. Obviously a problem if the service tech tells me they are the victim of upset customers who saved the same as I did this morning.

Stephen Stahl

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Quoted 1 price then charged triple at install. Had no choice as had vehicle in garage needed to get out. Very disappointed………

Lawrence D'Hoostelaere

Estimates ranged from $800 to almost $4,000. My springs were the wrong size. I did the minimum and replaced the springs. That was two weeks ago. The garage door goes part way down and then retracts. A local company will be coming Thursday to fix the door. Can anyone say "Used car salesman"?

Bonnie Holden

95$ fee to come put plus the price of parts (less than 120 dollars from other companies) came in and quoted 798.00 in 5 min. $375 fee to unwind and wind a spring. The door just needed bearings. So 95$ for 5 min. We paid the 95 and sent them on the way. Called 2 other local companies with great reviews and less than 300 to fix it. Seems like a rip off just to get a 95$ service fee. Give an astronomical quote knowing the customer will turn it down.

Joe C

Sort these reviews by lowest. This company isnt to be trusted. The price was much higher than others. 1400 to repair the door coming off the track. I feel like I was taken advantage of. The technician was polite at least.

Taylor McCallman

Called for an estimate on repairing a garage door on a house I am purchasing. Made clear that I had to schedule at a time approved by the sellers of the home bc they are still residing there until closing. This company offered a 2 hour window of time they’d be coming by, and I set it up with the sellers to be out of the house and for the real estate agents to be present. Everyone accommodated this window of time for the tech to come. In the 2 days preceding our appointment window, the same gentlemen from this company called me 3 times to see if I wanted the tech to come earlier, and all three times I said no, bc we have several people that have committed to the original time offered and scheduled. I made clear it was important to be there at the time this company gave us. Well they never showed up at all, wasted all of our time, and did not return any of my calls asking for an ETA during the time window. Never even called to provide explanation or apologies. Still haven’t heard from them 3 days later. Massive lack of professionalism and courtesy.

Jason Royal

Quote to repair my garage door was 2-3 times the price of competitors. Shop around before using these guys.

Donald Adam

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Quick to respond and service but way overpriced. Door just needed springs but technician said he did not have those particular springs and stated he needed to install a new system. I am now left with an $1800 bill for parts that weren't needed. It felt like more of a sales tactic than a repair. Never again.

Julia Bentley

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

This was a dissatisfaction and disappointing experience when I talked with the Precision technician. The quote he gave me was astronomical expensive! I also felt I gave $101.00 to this company for nothing. I’m so upset with the company and my experience. I would not recommend this company because it is false quotes from on the phone company verses when the technician comes to your home. I feel I was ripped off financially. I should at least get half of my money back because of the company lying about pricing. If you have over thousands of dollars to pay then you will be Ok, but someone like me trying to get better pricing than this!

Hester Jackson

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

1. I initially called for the appointment, spoke with Mary and she told me someone would be out on Wednesday, 11/19/24 between 10 and 2pm. I called back after no one showed up, only to be told that I was not in the system nor scheduled for that day. They took my info and gave me a later appointment after 4pm. 2. The technician arrived and the first thing he said was could he use my bathroom? Certainly I allowed him to, but this was very uncomfortable for me 3. He completed the requested repair but his sales pitch to get me spend more was unnecessary and overpowering. 4. He overcharged me. explained to him that I was told that I would not be charged the service fee of $95, if I allowed them to do the repair. He insisted that it did not apply to this type of repair. Subsequently, the next morning I called the office and was given the $95 credit.

Anthony Bryant Jr

My garage spring broke so I called precision and they had a tech out within 2hrs. The tech arrived, inspected the garage and provided 3 options to fix my spring ranging from $800-$1,500. I thought that was kind of steep and asked for a price for replacing the whole door and was given a prices of $1,350. I still felt this was high, so I decided to pass on the services. The tech seemed visibly frustrated and snapped "well you still have to pay the $75 for me coming out." He then informed that it is a 6% fee for using a card which was never mentioned at all during my call. I asked if he could at least hold up the garage so I can pull out to go to work. Again with a rude attitude replied no and wished me good luck with my raggedy garage. In all, I paid $83 for a guy to come out and treat me rudely in my own home and try to overcharge me on services. The cashier on my receipt is McRae, so if that's the tech I would not recommend but I not comfortable recommending precision considering they support this type of behavior. I called another company who came out free of charged and provided a quote of $219 to repair and $974 to replace. Not only did I receive better pricing, the tech was respectful and knowledgeable. A night and day experience than with precision.

Chris Rousey

I had my garage door repaired. I paid 960$ to have my door put back on its tracks and I was told I had to buy springs for the door as well. The tech told me I had a 90 day no cost repair if anything happened to the door. About three weeks after the door was fixed one of the wheel brackets and the wheel fell off of my door and it was jammed in the up position. I called the company and they informed me that I would have to pay a 150$ emergency service fee to get someone to come out and fix the door even tho the door was just fixed by their technician a few weeks prior. My only other option was to wait a few days until the next available appointment. Even tho I was frustrated the person I talked to on the phone she did her best to stay professional just like the tech when he came out and fixed my door. I believe it is ridiculous to promise a fix of any issues within a set time and then charge a fee in direct opposition to that promise. The people are kind but the business does not keep its promises and gives a false sense of security. I will not be doing business with this company again.

Clemmie Ward

Super expensive with inferior products..do your research..tried modifying my doors spring charging 3 times what I previously paid. Sent them away found previous company I had used. Precision $800 system only gruranteed for 2 years..I've only repaired my current systen twice in 20 and cost $200.check the company that built your home

G W

I called on Saturday to get help with an accident with our garage door. They offered to come out for a $175 to “secure the door.” We were able to pop the garage from the opener and secure it, and reattach and continue to use. I asked to get a quote via the text message exchange we had going in. I never heard back. I called this morning and asked for a quote and got an appointment for 2 o’clock. They no showed. I would not recommend if you’re looking for accountability.

peter loadholt

Sold me a product for over 200.00 and the actual cost was $34.98 at lowes.

Nick

If I could give less than 1, I would but I'll grant them that at least they did same day diagnostic. They will try to up charge and scam you. Only company in the area that'll charge just to look at it your problem. The guy who took a look then tried to say our springs were broken, and estimated the cost would be $1300. We couldn't be present for the inspection as it was at a rental property and I was working so I told him I'd like a second opinion and I'm not doing that. Without hesitation he said he'd call his boss to ask about a better deal. Came back less than a minute later to offer $999 and he made sure to say there would also be a tax charge. Fast forward 30 minutes and ProLift came out and identified a belt issue, no spring issues and fixed our door for $375. I will be filing a BBB complaint over this and I suggest you all seek out ProLift for anything.

Victoria Cowley

1 star is pretty accurate. They had decent response time; however, the estimate was $1300 minimum $1700 to fix some stuff I wasn’t familiar with. I called another company for a second opinion and they responded in under an hour and gave me a detailed description and only charged $300. I save $1k NOT using this company. Do not recommend.

MPA Jones.

I would suggest you don’t use Precision Garage Door Service especially Trevor! I called to have my broken spring replaced he tried to sale me a new door! And was going to charge me over $400 dollars to fix the spring! I bought a spring kit and fixed it myself. I paid Precision $75 for coming out to give me a sale presentation. But I still did better by not using their services.

John Brown

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Gave one rate arrived with a higher rate. They play games. Will not use them again.

John Brink

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Absolutely horrible! Advertise same day service but when I called was told first available was tomorrow between 2:00-6:00PM. Told them exactly what system I have,Wayne-Dalton Torquemaster and that the left spring was broken. Was told they could send a tech to evaluate and quote for repair. Tech showed up looked at my system said we don’t repair those anymore,Wayne-Dalton is going out of business and we can’t get parts. But I can install a new system (Precision springs) for $1395. Long and short I paid $80 for them to drive out a day later to tell me they won’t fix it. I ordered a pair of springs immediately after talking to the tech. $297 shipped today. They could have told me they didn’t repair these systems before they scheduled the tech and cost me $80 for nothing.

Sarah Johnston

Had them come out to repair our garage door that had fallen off its track. They replaced all the hardware and less than two weeks later the garage door fell off its track again.

Perry Wade

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Had to wait three days just to hear we can’t fix it. Now have to wait three more days for installation of new door. Thanks!

A J

SCAM: Over charged and did not provide an itemized receipt which we requested. Seems like a scam since they charged 1100 for a 300-400 repair…. Yes repair didn’t replace it with a new one for that price.

shiju chengat

Very expensive. Just to replace 2 sensors, they charged me $450. Its just $85 each for a sensor. After $170 for 2 sensors, service charge to replace was $150! Unbelievable! I just moved in that day when my garage door went on strike. I didn’t had time to fix myself hence called precision. I will not prefer their service going forward

Murad Fatehali

This company is a ripoff - one of the wheels on my garage door came out, as a result, the weatherstrip on one side tore - the tech who visited me said they can only replace weather stripping on all sides - not just the side that tore - and quoted me $419 - (BTW one side striping costs $12 at home depot). The tech also told me that they will put back the one wheel that came out for free if I replace the stripping on all sides. Otherwise, they will charge me $169 for just putting back one wheel. I paid the tech $59 for the visit and asked them to leave. Spent 2 mins on youtube and put back the wheel that had popped out in under 5 mins. I will replace the weatherstrip myself. Just use someone else who knows something about customer service.

James Rose

Do not use this company. They came out and looked at replacing 5 commercial garage doors. Requested a deposit which I gave them. They were suppose to order the doors which is today 9-13-2021 but instead called this morning to decline the job and refund the deposit. There explanation was we don’t do commercial doors. This should have been told to me when I scheduled the appointment, I would not have waited my time. When I called the main office in Atlanta and asked to speak to owner some rude lady who wouldn’t give her name said he’s not available and that she was in charge. I asked when the owner would be available and never got an answer. So bottom line beware. I would not recommend this company. There customer service is horrible.

TreMel Riggins

Highly disappointed in my service I was quoted a certain price over the phone but the technician charged me a price much higher than what I was quoted