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about Precision Garage Door
Precision Garage Door of Fayettevillehas received 5 reviews, averaging 1.00 Stars:
Fayetteville, NC
Julia, We appreciate you taking to share your experience with us. Your satisfaction is of the utmost importance, we regret we missed the mark. I am thankful you took time today to discuss your concerns futher and that we could come to an agreeable resolution and make this right for you. Best regards,
Lumberton, NC
1. I initially called for the appointment, spoke with Mary and she told me someone would be out on Wednesday, 11/19/24 between 10 and 2pm. I called back after no one showed up, only to be told that I was not in the system nor scheduled for that day. They took my info and gave me a later appointment after 4pm. 2. The technician arrived and the first thing he said was could he use my bathroom? Certainly I allowed him to, but this was very uncomfortable for me 3. He completed the requested repair but his sales pitch to get me spend more was unnecessary and overpowering. 4. He overcharged me. explained to him that I was told that I would not be charged the service fee of $95, if I allowed them to do the repair. He insisted that it did not apply to this type of repair. Subsequently, the next morning I called the office and was given the $95 credit.
- Hester Jackson
Hester, We are so sorry to hear you were not satisfied with your recent experience with us. This is not a typical experience. We have reviewed your experience with our team as well to address all points to ensure we do not repeat this experience in the future.Thank you for sharing your experience to help us improve and do better. Regards,
Fayetteville, NC
Gave one rate arrived with a higher rate. They play games. Will not use them again.
- John Brown
Product:
Raeford, NC
Absolutely horrible! Advertise same day service but when I called was told first available was tomorrow between 2:00-6:00PM. Told them exactly what system I have,Wayne-Dalton Torquemaster and that the left spring was broken. Was told they could send a tech to evaluate and quote for repair. Tech showed up looked at my system said we don’t repair those anymore,Wayne-Dalton is going out of business and we can’t get parts. But I can install a new system (Precision springs) for $1395. Long and short I paid $80 for them to drive out a day later to tell me they won’t fix it. I ordered a pair of springs immediately after talking to the tech. $297 shipped today. They could have told me they didn’t repair these systems before they scheduled the tech and cost me $80 for nothing.
- John Brink
We are very sorry we couldn't accommodate the same day service that we typically can. We had our schedules full every day (the day before). While that is a good problem to have, it doesn't allow us to always squeeze in a same day call. We can't get parts from Wayne Dalton to repair the spring system that you have, they wont sell them to us. For that reason, Patrick offered to replace the existing system with a conventional torque system. Replacing the whole system like we offered, isn't something we can do for the price you wanted to spend. We are happy you reached out to them and were able to get the springs they could provide for you. The service fee is something that is quoted to all customers at the time they call the call center and almost all service companies have a service fee. Some companies charge more and some charge less. That fee covers a fraction of the cost it takes to use a time slot and come to a home and evaluate the problem. The call center only handles scheduling and they are not trained garage door technicians and they also don't know when another company will not sale their parts to us. We apologize this was an inconvenience for you, but until we can evaluate the problem, we can't accurately give recommendations.
Smithfield, NC
Had to wait three days just to hear we can’t fix it. Now have to wait three more days for installation of new door. Thanks!
- Perry Wade
Product:
Technician: Jonathan Holbrook
(910) 427-1367
(910) 427-1367(919) 263-3627
(919) 263-3627(919) 263-3628
(919) 263-3628(910) 427-1371
(910) 427-1371(910) 427-1404
(910) 427-1404(919) 263-3462
(919) 263-3462(910) 490-3200
(910) 490-3200Office: (984) 204-6303
223-2 W Walnut St
Goldsboro, NC 27530
This was a dissatisfaction and disappointing experience when I talked with the Precision technician. The quote he gave me was astronomical expensive! I also felt I gave $101.00 to this company for nothing. I’m so upset with the company and my experience. I would not recommend this company because it is false quotes from on the phone company verses when the technician comes to your home. I feel I was ripped off financially. I should at least get half of my money back because of the company lying about pricing. If you have over thousands of dollars to pay then you will be Ok, but someone like me trying to get better pricing than this!
- Julia Bentley