Garage Door Repair in Fayetteville

Hi Johnny, we’re sorry to hear about your frustration and understand your concern, especially after having repairs completed and continuing to experience an issue with your garage door. Our team returned for a second visit to take another look and determined that the remaining issue is related to damage to the top section of the door. We explained that resolving this issue would require replacing the damaged section. Since we do not carry replacement sections for this type of door, the option we could provide would be a new door. We understand this wasn’t the resolution you were hoping for and appreciate you taking the time to share your feedback.

Hi Doak! Thank you for the review and for reaching out. We are disappointed to see a 2 star rating and review and would love to discuss this with you further. We did look into your visit and want you to know we are here for your questions and concerns, and we take great honest pride in our skilled team and proudly stand behind our work. We can happily discuss this further as you would like, please reach out. Thank you for sharing and reaching out. Have a great weekend!

Thank you for sharing your experience on the service you received. Our technicians are trained to do a 25 point inspection on the door and then offer you a good, better, best quote. For your quotes, the difference in the better and best quotes were parts and a longer warranty. We of course always want to work with our customers, but sometimes we can't offer the same prices as a competitor, especially if they don't offer you the same quality parts as we have. Our prices are going to be slightly higher because our parts are high cycle/long life parts compared to our competitors. We do offer to price match when applicable, to work with the customer's budget, but the quality of the parts have to be as comparable as possible. Please know we are here to help anytime we can if you should need us in the future.

Thank you for taking the time to leave a review and share your experience. We are sorry if you were not provided with at least 3 options. After an inspection of the door is completed, our technicians are supposed to offer you "good, better, best" options. We have spoken to Tim about skipping this step and it will not happen again. We offer the 3 options so customers have the choice to do what is best for their financial situation and door needs. We appreciate you choosing Precision and we are sorry we dropped the ball on providing you the 5 star experience we strive for.

Thank you so much for your business and feedback. We are sorry to see you didn't receive the 5 star service we strive to provide all of our customers. We do understand you feel the cost was high, but it was a quote provided to you and discussed with you prior to work starting. We don't allow our employees to perform any work until the home owner approves the price and work. If you have further questions, please call and ask to speak with our service manager.

Thank you for calling and allowing us to service your garage door. We are sorry to hear there was a miscommunication between the base price per spring that the call center provided and what the technician quoted you for the repairs. The technician is required to do a 25 point inspection on your garage door and explain any issues that might be going on including the one you originally called for. We only perform work that has been approved by the home owner. He recommended other components of your door be replaced along with the springs. Since there were more parts, the price would be higher. The repair quote that you approved was for two springs, two end bearing plates, two drums, one bracket, one tube, cables, a tune up on the door and a warranty. We appreciate you speaking with our service manager to discuss your experience. If we can assist you in the future, please don't hesitate to call.